Privacy Policy
How We Handle Your Data
Last updated: July 2025
Our Commitment to Your Privacy
LuXing Metal ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website luxingabrasives.com (the "Site") or use our services.
Information We Collect
We may collect the following types of information:
- Contact Information: Your name, email address, company name, phone number, and country when you submit an inquiry or contact form.
- Business Information: Product interests, quantity needs, and delivery requirements you share with us.
- Usage Data: Page views, navigation paths, and time spent on the Site via Google Analytics. This data is anonymized.
- Communication Data: Records of correspondence when you contact us via email, WhatsApp, or our contact form.
- File Uploads: Any files (specifications, drawings) you upload through our contact form to help us serve you better.
How We Use Your Information
We use the collected information for the following purposes:
- To respond to your inquiries and provide product quotes.
- To process and fulfill sample requests and orders.
- To send marketing communications (only with your explicit consent).
- To improve our website, products, and customer service.
- To comply with legal obligations and prevent fraud.
Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service Providers: Third-party vendors who help us operate our website (hosting, analytics, email delivery).
- Legal Compliance: When required by law, court order, or governmental regulation.
- Business Transfers: In connection with a merger, acquisition, or sale of company assets.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies for:
- Essential cookies to ensure the Site functions properly.
- Analytics cookies (Google Analytics) to understand how visitors use our Site.
- Functional cookies to remember your language preference.
You can control cookies through your browser settings. Disabling certain cookies may affect your browsing experience.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict processing of your data.
- Data portability — receive your data in a structured format.
- Withdraw consent at any time (where processing is based on consent).
To exercise any of these rights, please contact us at [email protected].
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Inquiries are retained for our business records; you may request deletion at any time.
Children's Privacy
Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: